Service & Maintenance Plans

Keep Your Systems Running at Peak Performance

PES offers customizable service and maintenance plans to fit the unique needs of your business. Whether you have generators, energy storage systems, HVAC units, or solar setups, our plans ensure regular maintenance, minimizing downtime and extending the lifespan of your equipment.

Key Benifits:

  • Scheduled inspections and tune-ups
  • Priority service and repair support
  • 24/7 emergency response
Technical Support & Troubleshooting

Expert Assistance When You Need It Most

Our experienced technical support team is available to assist you with any operational or technical issues you may encounter. Whether you're experiencing an unexpected outage or have questions about optimizing your equipment, PES is committed to providing fast, reliable solutions.

Common Support Topics:

  • Troubleshooting installation issues
  • Addressing equipment malfunctions
  • Optimizing energy efficiency for HVAC, generators, and more
Information Questions

Frequently Asked Questions

Have a quick question? Our FAQ section covers common topics to save you time. Get instant answers related to product installation, maintenance, warranties, and more.

How do I schedule maintenance for my PES products?

To schedule maintenance, simply visit our Client Support Hub and submit a service request. You can also contact our customer service team by phone or email, and they will assist you in setting up a convenient maintenance plan.

What should I do if my generator stops working?

If your generator stops working, first consult the product manual available in the Client Support Hub. If the issue persists, submit a service request or contact our technical support team for assistance.

How do I track the status of my order?

You can track your order through our Order Tracking tool in the Client Support Hub. Enter your order number to receive real-time updates on its status, from processing to delivery. 

What is covered under my product warranty?

Our warranties cover manufacturing defects and certain component failures. For a full overview of what is included in your product’s warranty, visit our Warranty Policies page or contact customer support for assistance.

How can I find installation guides or manuals for my PES equipment?

Product manuals and installation guides are available for download in the Client Support Hub. Simply search by product category or name to find the document you need.

Need Immediate Assistance?

We’re Just a Call or Click Away

If you need urgent support, don’t hesitate to reach out to our customer service team. Whether you have a question about an ongoing project or need help resolving an issue, we’re here to ensure that your business runs without interruption.

  • (888) 876-0007
  • connect@portlandiaelectric.supply
Contact Us for Immediate Support