Claims & Return Policy

Return Merchandise Authorization (RMA) Claims & Return Policy:

Items Not Eligible for Return: 

• • • Products that have been opened, installed or used. 
  • • We cannot accept any returns on Solar Energy Products, Pumps, Motors, Electrical Items and Transmissions even when the product is new, however in rare cases we may allow an exception under a 40% re-stocking fee. Please contact us at [email protected] 
  • • Returns due to defects or malfunctions. Need to be handled through the manufacturer’s warranty process. Please refer to your warranty manual. 
  • • Products ordered more than 30 days from order date. 
      
      

Submit A Return Authorization Form: 
 
You must submit a RMA Form within 5 business days of receiving your order. 

• • • You may only return items that are unopened and in the original box and not on the non-eligible list above. 
  • • Approved returns must be shipped within 14 days, or they will not be accepted. 
  • • Example: If your return is approved on June 1st, the return must be shipped by June 15th. NO exceptions. 
  • • Everything must be unopened and with original box packaging. 
  • • A restocking fee of up to 40% may apply to your return. 
  • • You will be responsible for shipping the return. 
  • • Once your Return Merchandise Authorization (RMA) is approved, Portlandia Electric Supply will provide you with a return address to ship your product to. 
  • • Upon receipt of the returned order, a refund will be issued according to our refund policy. 
  • • We do not accept damaged returns that are 30 days after the order date. 
  • • For warranty claims, please check your warranty. 
  • • We do not accept installed product returns. 
  • • Products must not be opened and in original packaging. 
  • • Products ordered more than 30 days from order date. 

Warranty Claim / Defective Products: 

• • • Returns due to defects or malfunctions. These items should be handled through the manufacturer’s warranty process. Please refer to your warranty manual or check online for the warranty of that product. 
      We ask you to contact the manufacturer in these circumstances because they may be able to perform diagnostic tests to determine the cause of the issue or troubleshoot the problem with you over the phone. 
  • • Should the manufacturer direct you to handle the warranty claim through the seller, please complete the RMA Form and fill out all applicable information. Please make sure the issue is defective otherwise if installed wrong or damaged you may not be able to make a claim. 
  • • Portlandia Electric Supply will then process your return as a warranty claim only if you have contacted the manufacturer first. The product will be sent to the manufacturer or a third party for testing that you will pay for if you want to make the claim through us. At this time, a diagnostic test may be performed to determine the cause of the issue. 
  • • A refund cannot be issued or determined until the manufacturer has determined the cause and/or solution. 
  • • If the item returned is found to not be defective, a 40% restocking fee will be automatically applied. 

Refunds: 

Refunds are processed in the way the original payment was received. If you have a question about the refund process, you may contact us at [email protected]. 

Refunds for damaged or unopened items are processed within 10-14 business days after the inspection of the returned item(s) is completed. 

Inspections may take 3-5 business days to be completed. 

Refunds for cancellation of orders are processed within 7-10 business days. 

When your refund is processed, a refund receipt will be emailed to you. 

Depending on your banking institution, please allow 3-5 business days for the refund to clear your bank.